Privacy Policy

A legal disclaimer

1. Who we are

Business name: Eldoria FootCare
Owner: Alina Gavruta
Contact email: eldoriafootcare@gmai.com
Phone: 07405 394 371
Service area: Exeter and surrounding areas

We are committed to protecting your privacy and handling your personal data in a lawful, transparent, and secure manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What personal data we collect

We may collect and process the following information:

Name
Contact details (phone number, email address, address)
Date of birth (if relevant to care)
Medical and health information relevant to foot health treatment
Appointment details and treatment notes
Website enquiry form information
Communications between you and us

3. How we collect your data

Your data may be collected when you:

Contact us by phone, email, website form, or social media
Book or receive a treatment
Complete a medical / consent form
Use our website

4. Why we collect your data (lawful basis)

We collect and use your personal data for the following purposes:

To provide safe and appropriate foot health care
To maintain accurate medical and treatment records
To manage appointments and communicate with you
To comply with legal and professional obligations
For invoicing and record keeping

Our lawful bases for processing are:

Consent
Contract
Legal obligation
Vital interests (where applicable to healthcare)

5. How we store and protect your data

We take appropriate security measures to protect your personal data, including:

Secure digital storage (password-protected systems)
Locked storage for paper records
Limited access to authorised persons only

We keep your data only for as long as necessary to meet legal, professional, and insurance requirements.

6. Sharing your data

We do not sell or share your personal data with third parties for marketing purposes.

Your data may only be shared:

If required by law
With healthcare professionals (with your consent or if clinically necessary)
With insurers or regulators if required

7. Your data protection rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where legally possible)
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

8. Cookies and website data

If our website uses cookies, these are used only to improve functionality and user experience. You can control cookies through your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on request or on our website.

10. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Eldoria FootCare
Email: eldoriafootcare@gmail.com
Phone: 07405 394 371